Vol 11 - Design 10

Returns Policy

We want you to be completely satisfied with your order. If you receive a damaged, defective, or incorrect item, we will exchange it or issue a refund at no extra cost to you. Please note the following: • Claims must be reported within 7 days of delivery. • An unboxing video (from the moment the parcel is opened) is required for any damage or missing-item claim. Without it we are unable to process the request. • The product must be unused, unwashed, and unstitched, with all original packaging and tags intact. • Cut, stitched, or altered fabric cannot be returned or exchanged under any circumstances. • Items purchased on sale or as part of a discounted bundle are eligible for exchange only, not refund. • Slight variation in colour due to screen settings, lighting, or photography is not considered a defect. • Pack of 12 Bundle For multi-piece packs, only the affected piece(s) will be replaced — the complete pack cannot be returned once opened. To start a return or exchange, contact us on WhatsApp at +923701345940 or email shadesofzara3@gmail.com with your order number and photos/video. Once approved, we will arrange the pickup or share the return address. Approved refunds are processed within 10 to 15 Days of us receiving and inspecting the returned item. Refunds are issued to your original payment method, or via bank transfer / Easypaisa / JazzCash for Cash on Delivery orders. .

Shipping

We deliver all across Pakistan through our courier partners TCS & Leopards . • Free delivery on all orders — no hidden charges free on all orders • Orders are dispatched Same working days of order confirmation. • Delivery normally takes 3–5 working days, and may take slightly longer for remote areas. • Once dispatched, you will receive a tracking number via SMS or WhatsApp. • Cash on Delivery (COD) is available nationwide. Advance payment is also accepted via bank transfer / Bank Name • Bank Alfalah • Account Title • ENCLAVE • Account Number • 03021010209630 • Please make sure your address and phone number are correct. If a parcel is returned due to an incorrect address or an unanswered phone, re-delivery charges may apply. • Orders are not dispatched on Sundays and public holidays. .